If you are planning to buy a TV from Walmart, you might be wondering about its return policy in case your purchase isn’t exactly what you expected.
In this article, we will discuss Walmart’s TV return policy so you know what the terms and conditions are before purchasing one.
Walmart’s TV Return Policy
Walmart allows customers to return all LCD, LED, OLED, and QLED TVs within 30 days of purchase as long as the item is in good condition and all the accessories (legs, remote, cables, others) are included.
While Walmart sometimes accepts returns without a receipt, it is best to return your purchased TV with the original receipt to ensure the process is smooth.
Keep in mind that only inherent damage or defect on the product and not damages caused by the customer will qualify as a return. It is also best if it is still in its original packaging.
If you bought the TV in your local Walmart store, you must return the TV in person to a Walmart retailer. However, if it was purchased online at Walmart.com, you can send it back via mail or return it to any Walmart store.
Important reminder: You can only return TVs that are marked “sold and shipped by Walmart” on Walmart.com or exchanged at the retail store.
If you purchased it from a third-party marketplace, Walmart would not accept your return request.
How To Return A TV In-Store With Receipt
Before you initiate a return at Walmart, you need to ensure that it is within the 30 days return window.
Otherwise, Walmart will not accept your request. If it is still within the said time frame, follow the steps below to return a TV at Walmart with a receipt:
- To initiate the return, you must visit the Walmart store during its regular hours. Once you’re in the store, bring the TV to the customer service desk and explain the reason for the return.
- Show your receipt and the TV you’ll return. First, the Walmart staff will check the TV. Once the defect or damage is confirmed, they will prepare the necessary things to complete your return.
If you have the receipt and the original packaging, you will get a full refund. The purchase amount will be refunded using the same payment method you used when you bought the item.
For example, if you use a credit card, the amount will be credited back to the same card. You can also choose to exchange the item or receive a Walmart gift card as a refund.
If the item has been opened already, you are still eligible for a refund or exchange as long as you have the receipt.
In-store returns are processed and authorized immediately, especially if you have the receipt with you.
However, it will take some time to reflect on your bank or credit card and may take up to five business days for the amount to show. Please be patient.
It will reflect in your account once your bank has processed the reversal. In some cases, an Amex gift card refund will take a couple of weeks.
How To Return A TV Online With Receipt
If you purchase your TV from Walmart.com, you have the option to return it by mail or to any Walmart store within 30 days from the purchase date.
If you prefer to return it to your local Walmart store, follow the steps below:
- Put the TV back to its original packaging along with all of its accessories. Bring it and the packing slip as proof of purchase, the same payment method you use when purchasing the item. For example, if you use a credit card, make sure you have it with you. However, if you paid by cash, no need to bring anything else apart from the TV and receipt.
- Bring the TV to the Walmart money services desk during regular store hours (the best hours to return an item are off peak between 7am-11am). Let the customer representative know that you’ll return the TV and that you purchased it online. If your return request is approved, they will process it, and you’ll be reimbursed the purchase amount minus the shipping fee, online coupons, or discount within five business days.
If you don’t have the time to visit the nearest Walmart store, you can return the TV. Here’s how:
- Place the TV back to its original packaging along with its accessories and purchase slip.
- Next, log into your Walmart.com account and complete a return/replacement form. Print the return shipping label.
- Alternatively, you can call the Walmart customer service hotline, and the representative will help you process the return. You’ll be provided with a free Walmart return shipping label through USPS or FedEx to be printed and attached to the package.
- Lastly, drop off the item at the nearest FedEx or USPS location and wait to hear from Walmart.
Keep in mind that returns by mail may take up to 3 weeks to process.
However, once your return request is approved, you’ll get your money back within five days (minus the original shipping charges) on the same payment method you used to purchase the TV.
Can I Return A TV Without The Box?
Yes, you can return a TV without the box or any original packaging to Walmart as long as you have the receipt and it is within 30 days from the purchase date.
Just make sure that the TV is in original condition with no damage (unless it was already there), marks, and all accessories are included in qualifying for a full refund or exchange.
Can You Return A Walmart TV After The 30 Day Window?
If you are unable to return the TV within the 30-day window, you can still try to return the item, but it depends on the Walmart staff if they will still accept your request or not.
If the staff refuses, you can try to ask for the manager, but the manager will likely say the same thing.
You can also try to visit another Walmart store with a more relaxed view on returns and request there instead. However, there’s no guarantee that your return request will be approved.
It is still best to return an item during the said time frame to avoid any problems.
Can You Return A TV To Walmart With No Receipt?
Yes, Walmart allows customers to return an item without receipts, including TVs, depending on the store manager’s decision.
If your request has been approved, customers without receipts are only allowed for an exchange or store credit.
You can learn more about returning an item without a receipt here.
How To Return A TV In-Store Without Receipt
Apart from the TV you will return, you need a government-issued ID and the same debit or credit card you used when you bought the item.
Walmart will use your details and scan the barcode on the original packaging to check the purchase information.
Once the return is approved, you have the option to exchange the item or get a store credit.
Unfortunately, for returns without a receipt, you can’t get a refund on the item you’re returning.
How To Return A TV Online Without Receipt
As mentioned, purchases made through Walmart.com can be returned in two ways: by mail or through the nearest Walmart store. Just make sure that it is still within 30 days of purchase.
If you’re returning it to the nearest Walmart store, make sure you bring a government-issued ID and the payment method you used to buy the TV.
Once you’re in the store, go to the customer service area and let them know that you are returning a TV you bought from Walmart.com without a receipt.
They will request to see your ID and payment method used so they can look up your online purchase and start the return process.
If you choose to rerun the TV by mail, you need to print a return shipping label. To do this, log in to your Walmart.com account, complete the return/replacement form, and print the label provided.
You can also call the customer service hotline to initiate the return, and they will send you the rerun shipping label. Print it and drop your package at the nearest USPS or FedEx branch.
Important note: If the TV is bought from a third-party market seller on Walmart.com, you won’t be able to return it to Walmart because marketplace sellers have a different return policy. To return items from the Walmart marketplace, contact the seller and inform them of your request.
Can You Return Refurbished Walmart TVs?
Walmart treats refurbished TVs as brand new.
So, you can return it like how you would typically return a brand new TV to Walmart. You just need to make sure it is within the 30 day window, and you have the receipt to avoid any inconvenience.
Can You Return Damaged Walmart TVs?
Returning a damaged TV depends on how the item was damaged. If it was faulty straight out the box, such as problems with manufacturing or mishandling on the part of Walmart, you can return or exchange the item.
However, if the damage is caused by the customer, Walmart will most likely refuse your request, even if you have a Walmart Protection Plan.
So, if you bought a new TV from Walmart, be careful with your setup and installation, as cracks and drops will be marked as customer damage.
Can You Return An Opened TV?
In general, when returning any boxed items to Walmart or any store, you should try to return them in as close to their original condition as possible.
This means that the original packaging is intact, all the accessories that come with it are complete, and the item is in quality condition to be resold.
If the box of the TV is opened and there are visible damages to the item, Walmart might reject your request.
That’s why you need to make sure that you are taking good care of your TV’s packaging until you are sure that you won’t be returning it.
If the box has already been damaged and there’s no way for you to put it back to its original state, you may still have a chance of receiving a replacement or refund, as long as you didn’t do the damage to the TV, you have the receipt, and the original barcode is still readable.
What Is Walmart’s Exchange Policy For TVs?
If you want to exchange the TV you bought from Walmart; you can do so within 30 days from the purchase date. The TV must be in its original packaging to be eligible for the exchange.
You also need to have the receipt to make the process smoother, but Walmart will still exchange the product even without it.
Even if the box has already been opened, it will still be eligible for exchange. Just bring it in the opened original packaging, and Walmart will exchange it for you.
Walmart’s TV return policy is pretty relaxed. As long as you have everything the store requires, it will be easy to return the product you bought.
They’ll even allow you to exchange the item even without the receipt. Just make sure it’s within the 30-day window and you’re all set.