The Walmart customer service desk is available from 8 AM to 10 PM, from Monday to Sunday.
This is the regular schedule in most stores. However, the exact schedule varies depending on the store.
In some Walmart locations, the customer service desk is only available until 6 PM on Sundays. So if you need a customer service representative to assist you in your next Walmart visit, make sure to come during their usual hours.
| Day | Customer Service Desk Opening Time | Customer Service Desk Closing Time |
| Monday | 8:00 AM | 10:00 PM |
| Tuesday | 8:00 AM | 10:00 PM |
| Wednesday | 8:00 AM | 10:00 PM |
| Thursday | 8:00 AM | 10:00 PM |
| Friday | 8:00 AM | 10:00 PM |
| Saturday | 8:00 AM | 10:00 PM |
| Sunday | 8:00 AM | 10:00 PM |
What Time Does Walmart Customer Service Open?
In most stores, the Walmart customer service desk opens at 8 AM, in line with the store opening hours. Since it opens early, you have plenty of time to visit the store and ask for help.
Keep in mind that the hours may vary per store, so if you require assistance, be sure to check the schedule of the store through the Walmart store finder online or the app. This will save you time and effort.
If you arrive at the store and find that the customer service desk is empty, you can approach any staff, and they will be happy to assist you with your request.
What Time Does Walmart Customer Service Close?
Walmart stores often close their customer service desk at 10 PM. However, in some stores, they operate until 11 PM, while some close at 6 PM on a Sunday.
Most Walmart stores operate their customer service desk even on holidays such as New Year’s Day, Boxing Day, and even public bank holidays. However, stores are closed on Christmas Day and usually close around 6 PM on Christmas Eve.
What To Do If The Walmart Customer Service Desk Is Closed?
If you visit your local Walmart5 and find out that the customer service desk is closed, there are a few things you can do to get the help you need. Here are some of them:
Ask Another Store Assistant For Help
Even if the desk is closed, other staff in the store can still assist you. You can approach one of them and let them know what your concern is. They’ll be more than happy to help you out.
Online Customer Service Team
If you bought the item online, you don’t have to visit your local Walmart store right away. Instead, you can contact the Walmart online customer service team for assistance. This is a more convenient way for you since the online customer service platform is available 24/7.
Call Customer Service Hotline
If you don’t have time to drop by the store again to catch the customer service desk open, you can call the Walmart customer service hotline. With this, you can get your concern answered even without going to the store. The hotline is open from 8 AM to 6 PM.
To contact them, simply dial 1-800-WALMART. This will allow you to talk directly to a customer service representative and explain your concern so that they can address it as soon as possible.
However, if you need assistance with your local store’s service or returning an item, calling the hotline will not completely address your concern.
You will still need to go to the store again to return the item. The representative from the hotline will only be able to explain the process to you.
If this is your issue, it is best to visit the store once the customer service desk is open rather than call the hotline.
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Use The Live Chat Option In Walmart.com
Walmart.com has a live chat feature that allows you to contact a customer service representative.
If the customer service desk is unavailable during your visit, you can use your phone and take advantage of the live chat feature on the website.
While the agents can answer your questions, store-specific issues may still require you to approach one of the staff so they can assist you with your concern.
Use the Walmart App Customer Service
Walmart has a mobile app that has its customer service platform.
Simply download the app on your phone and contact the customer service team using the app.
Like the hotline and live chat agents, they can answer your questions, but anything that requires personal assistance still needs the help of Walmart store associates.
What Time Does The Walmart Customer Service Phone Line Close?
The Walmart customer service phone line usually closes at 6 PM.
However, if you need to contact them outside the operating hours, you can use the live chat option on the website or the customer service platform on the Walmart app.
Conclusion
The Walmart customer service desk opens at 8 AM in line with the regular store hours and closes at 10 PM. In some locations, the desk closes at 6 PM on Sundays.
The customer service desk is usually open on all Holidays, except on Christmas Day. If you need assistance and the desk is unavailable, you can contact Walmart’s customer service via the website, app, or hotline.
